Strategic Planning
The award-winning WeHo Smart City plan provides a human-centered framework for a more data-driven approach to the management of city assets, customer experience, and community engagement. The City of West Hollywood sought a strategy that would build on the work underway, enhance internal capacity to manage change, and identify new opportunities to leverage limited resources.
2019 American Planning Association (APA) Technology Division’s Smart Cities Award
Featured in March 2019 Planning Magazine
Strategic planning starts with establishing a shared vision and goals track by measures of success. The challenge is translating planning into ACTION. As a practitioner and someone who enjoys the details of implementation, I have helped shape the north stars for many organizations seeking continuous improvement through data-driven leadership and successfully guided the ever-critical follow-through.
Strategy Snapshot
-
![WeHo Smart City - Staff Forum]()
STEP ONE
Engagement started with WeHo staff to understand priorities and provide subject matter expertise.
-
![Smart Tech Showcase]()
STEP TWO
We worked closely in collaboration with city staff, elected officials, and community partners.
-
![WeHo Smart City Strategic Plan]()
STEP THREE
We developed a strategic plan to guide the organization through its digital transformation.
-
![WeHo Smart City Graphic Novel]()
STEP FOUR
We developed a graphic novel and other outreach tools to share the possibilities as a smart city.
-
![West Hollywood, CA]()
STEP FIVE
Implementation started immediately with a launch of demonstration projects and streetscape improvements.
-
![APA Technology Division Honor Award]()
BONUS!
We were honored with an American Planning Association Technology Division Honor Award.
-
![State of the City West Hollywood]()
Super BONUS!
I was thrilled to present the State of the City keynote about the WeHo economy in the digital age (while 37 weeks pregnant!).
